Introduction
Naybers LLC ("Naybers," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our AI-powered neighborhood assistant service.
Information We Collect
We collect the following types of information:
- Account Information: Name, email address, and phone number when you create an account.
- Conversation Data: Messages and questions you send to Naybers via SMS or web chat to provide AI-powered responses.
- Neighborhood Association: The community you belong to, so we can provide relevant local information.
- Usage Data: How you interact with our service to improve our offerings.
How We Use Your Information
We use your information to:
- Provide AI-powered answers to questions about your neighborhood
- Connect you with neighbors, local services, and community resources
- Send relevant notifications and updates via SMS
- Improve our AI assistant and service quality
- Communicate important account information
- Comply with legal obligations
SMS Messaging Terms
When you provide your phone number and consent to receive SMS messages from Naybers:
- Message Types: You will receive AI assistant responses, neighborhood notifications, and account alerts.
- Message Frequency: Message frequency varies based on your usage and interactions.
- Opt-Out: Reply STOP to any message to unsubscribe from SMS communications.
- Help: Reply HELP for assistance or contact us at info@naybers.co.
- Carrier Charges: Message and data rates may apply depending on your mobile carrier plan.
Important: No mobile information will be shared with third party/affiliates for marketing or promotional purposes.
Data Sharing
We may share your information only in the following circumstances:
- Service Providers: With third-party contractors or service providers who fulfill your requests. They receive only the information necessary to complete the service.
- Within Your Community: Contributions you voluntarily share with your neighborhood (such as contractor recommendations) may be surfaced to other verified members of your community in anonymized or aggregated form.
- Legal Requirements: When required by law or to protect our rights and safety.
We do not sell your personal information to third parties.
Data Storage and Security
Your information is stored securely using industry-standard cloud infrastructure with encryption at rest and in transit. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or destruction.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data
- Opt out of SMS communications at any time
Children's Privacy
Naybers is not intended for use by individuals under 18 years of age. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service. Continued use of Naybers after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Email: info@naybers.co